Terms of Purchase
Effective Date: October 6, 2026
These Terms of Purchase apply to orders placed through Pawliina, an online retail brand operated by Huzhou Anji Longqiang Health Technology Co., Ltd.
By placing an order through our website, you acknowledge that you have reviewed and agreed to these Terms of Purchase together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please review these terms carefully before completing your purchase.
1. Customer Eligibility
By placing an order through Pawliina, you confirm that:
- You have the legal capacity required to enter into a purchase agreement under applicable law.
- The information you provide during checkout is accurate, current, and complete.
- You are authorized to use the payment method submitted with your order.
- You will use products purchased through our website only for lawful purposes.
- If you provide information on behalf of another person, you confirm that you are authorized to provide that information.
2. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, and other relevant information on our website.
Product appearance may vary slightly from the images displayed on the website due to screen settings, photography, manufacturing variations, or other reasonable factors.
We may update product information, availability, pricing, or specifications when reasonably necessary.
3. Pricing
Product prices are displayed on our website.
The price applicable to your purchase is the price shown at checkout when you submit your order, subject to correction of obvious pricing or technical errors where permitted by applicable law.
Applicable shipping charges will be displayed during checkout before the order is completed.
4. Shipping Charges
For orders shipped within the United States, the following shipping options currently apply:
Orders of $69.00 USD or more:
Free Standard Shipping
Priority Shipping for orders of $139.00 USD or more:
$19.90 USD
Standard Shipping:
$10.99 USD
Standard Shipping, Free Standard Shipping, and Priority Shipping are estimated to take 7–12 business days, subject to the applicable shipping option.
The shipping method and applicable shipping charges available for your order will be displayed during checkout before payment is completed.
Further information regarding shipping and delivery is provided in our Shipping Policy.
5. Payment
Payment must be completed using one of the payment methods made available during checkout.
By submitting payment information, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.
Payment processing may be provided by third-party payment service providers.
We do not guarantee that every payment method will be available at all times.
6. Order Submission and Acceptance
Submitting an order does not necessarily mean that the order has been accepted.
After an order is submitted, we may review the order before fulfillment.
Order acceptance may be subject to:
- Successful payment authorization;
- Product availability;
- Verification of shipping information;
- Fraud or security checks;
- Correction of obvious pricing or technical errors.
We may refuse or cancel an order where reasonably necessary, including where payment cannot be verified, a product is unavailable, information is incomplete or inaccurate, or suspicious activity is identified.
If we cancel an order after payment has been successfully collected, any applicable refund will be handled according to the circumstances and applicable law.
7. Order Confirmation
After an order is successfully submitted, you may receive an order confirmation containing relevant purchase information.
Please review your order details carefully.
If you notice an error in your order information, please contact us as soon as possible at:
We will review your request based on the current status of the order.
8. Order Changes and Cancellations
If you would like to request a change or cancellation, please contact our customer service team as soon as possible at:
We will review the request based on the current status of the order.
Once an order has entered processing, fulfillment, or shipping preparation, changes or cancellations may no longer be possible.
9. Shipping and Delivery
Pawliina currently provides shipping services to customers located in the United States.
Customers are responsible for providing complete and accurate delivery information when placing an order.
Estimated delivery times are not guaranteed and may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, public holidays, transportation interruptions, local delivery conditions, or other unexpected circumstances.
Further shipping information is provided in our Shipping Policy.
10. Returns
Eligible return requests must generally be submitted within 14 days after the order is received.
Before returning any item, please contact us at:
so that we can review the request and provide the appropriate return instructions.
Please do not send products back before receiving instructions from our customer service team.
Returned products must meet the eligibility requirements described in our Return & Refund Policy.
11. Refunds
Approved refunds are generally issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Refund eligibility and related conditions are governed by our Return & Refund Policy.
12. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, missing, or different from what you ordered, please contact us as soon as possible at:
Please provide your order number, a description of the issue, and clear photos or other supporting information where appropriate.
We will review the information provided and provide further instructions or an appropriate resolution based on the circumstances and applicable law.
13. Customer Responsibilities
Customers are responsible for:
- Providing accurate contact and shipping information;
- Reviewing product details before purchase;
- Following applicable product instructions;
- Contacting us promptly if there is an issue with an order;
- Using purchased products in a lawful and appropriate manner.
14. Fraud and Unauthorized Transactions
Pawliina may review orders for fraud prevention and security purposes.
We may delay, refuse, or cancel an order where there are reasonable concerns regarding unauthorized payment activity, false or misleading information, or suspected fraudulent activity.
15. Limitation of Liability
To the extent permitted by applicable law, Pawliina and Huzhou Anji Longqiang Health Technology Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising from a purchase where such liability may legally be limited.
Nothing in these Terms of Purchase limits rights or protections that cannot legally be excluded under applicable consumer protection laws.
16. Changes to These Terms
We may update these Terms of Purchase when reasonably necessary to reflect changes in our business practices, website operations, services, or legal requirements.
The updated version will be published on this page with a revised effective date.
17. Applicable Law
These Terms of Purchase are subject to applicable laws and regulations, including any mandatory consumer protection rights that apply based on the customer's location.
Nothing in these terms is intended to limit rights or protections that cannot legally be waived under applicable law.
18. Contact Information
If you have questions about an order, payment, shipping, return, refund, or these Terms of Purchase, please contact us:
Customer Service Email:
service@pawliina.com
Business Phone:
+86-572-5338011
Brand Name:
Pawliina
Legal Company Name:
Huzhou Anji Longqiang Health Technology Co., Ltd.
Business Address:
No.161, Anqingchang Community, Kangshan Village, Dipu Sub-district, Anji County, Huzhou City, Zhejiang Province, P.R.China
Website:
pawliina.com
Pawliina is operated by Huzhou Anji Longqiang Health Technology Co., Ltd.