Contact Us

   Questions about sizing, an order, delivery or returns? Our team is here to help and usually replies within one or two business days. Please include your order number in your message for the fastest answer.

[01]  How to reach us

Email: service@pawlinaa.com

Phone: +86 133-2111-1404

Hours: Monday – Friday, 9:00 – 18:00 (China Standard Time)

Registered Address: Room 1305-B, Building 1, Qinglin Building, South of Dongjiang Road, Hexi District, Tianjin, China

[02]  What to include

To resolve your request faster, please send us:

(1) your order number;

(2) the item(s) involved;

(3) a short description of the issue; and

(4) clear photos or a video if a garment arrived damaged, defective or different from what you ordered.

[03]  Important — returns

The address above is our registered business address. Do not send returns there on your own; once a return is approved we will give you the correct return warehouse address to use.