Return Policy

We want you to love what you order from Pawlinaa. If something is not right — wrong size, wrong fit, or simply not for you — here is how returns work.

[01]  Return window

Eligible items may be returned within 30 calendar days after delivery.

[02]  Eligibility

Items must be unworn, unwashed, in their original condition, with all tags and original packaging. Lingerie, hosiery and clearance items may be excluded where clearly stated before purchase.

[03]  How to start a return

Email service@pawlinaa.com with your order number, the item, the reason, and photos where relevant. We reply within 1–2 business days.

[04]  Where to send it

Please do not send returns to the registered address (Room 1305-B, Building 1, Qinglin Building, South of Dongjiang Road, Hexi District, Tianjin, China). Once approved, we will provide the correct return warehouse address and instructions.

[05]  Who covers return shipping

For preference-based returns (wrong size or changed your mind), the customer covers return shipping. We do not charge any restocking fees for approved returns.If an item arrives damaged, defective, incorrect, or materially different from its description, we will replace, refund or resolve it at no cost to you.

[06]  Refund timing

Approved refunds reach your original payment method within 5–10 business days after the returned item is received and inspected.We do not charge restocking fees for approved returns.