Shipping Policy
Effective Date: October 16, 2026
This Shipping Policy explains the shipping options, delivery estimates, and related terms that apply to orders placed through Pawliina.
We aim to provide a straightforward and reliable shipping experience by keeping customers informed throughout the order processing and delivery process.
1. Shipping Destination
Pawliina currently provides shipping services to customers located in:
The United States
Customers are responsible for providing accurate and complete shipping information when placing an order, including the correct delivery address and contact details.
2. Shipping Options and Costs
For orders shipped within the United States, the following shipping options currently apply:
Orders of $69.00 USD or more:
Free Standard Shipping
Orders of $139.00 USD or more:
Priority Shipping — $19.90 USD
Orders under $69.00 USD:
Standard Shipping — $10.99 USD
The applicable shipping option and shipping cost will be displayed during checkout before payment is completed.
3. Estimated Delivery Time
The estimated delivery time for available shipping options is:
7–12 business days
Delivery estimates are calculated based on the applicable shipping process and may vary depending on order processing and carrier conditions.
Delivery times are estimates only and may be affected by circumstances outside our reasonable control, including:
- Carrier delays;
- Weather conditions;
- Public holidays;
- Transportation interruptions;
- Local delivery conditions;
- Other unexpected circumstances.
Business days generally exclude weekends and public holidays.
4. Order Processing
After an order is submitted, our team will review and prepare the items for shipment.
Processing times may vary depending on product availability, order volume, and other operational factors.
If you need to request a change or cancellation, please contact us as soon as possible at:
We will review your request based on the current status of your order. Once an order has entered fulfillment or shipping processing, changes or cancellations may no longer be possible.
5. Shipping Confirmation and Tracking
Once your order has been shipped, tracking information will be provided when available.
Tracking information is provided by the applicable shipping carrier and may take some time to become active after shipment.
Customers may use the tracking information provided to follow the progress of their delivery.
6. Incorrect or Incomplete Shipping Information
Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.
If you notice an error in your shipping address, please contact us as soon as possible.
We will make reasonable efforts to assist before the order enters fulfillment or shipment. However, we cannot guarantee that address changes can be completed after processing or shipping has begun.
Additional costs resulting from incorrect or incomplete shipping information may be the responsibility of the customer where permitted by applicable law.
7. Delayed Shipments
Although we work to deliver orders within the estimated timeframe, delays may occasionally occur.
If your order has not arrived within the expected delivery period, please contact our customer service team at:
Please include your order number and relevant order information so that we can review the shipment status and provide assistance.
8. Lost or Missing Packages
If tracking information indicates that your package may be lost, or if your order has not been delivered after the estimated delivery period, please contact us.
Our customer service team will review the available shipping information and, where appropriate, work with the relevant carrier to determine the next steps.
9. Damaged Packages or Items
If your package or product arrives damaged, please contact us as soon as possible at:
Please provide:
- Your order number;
- A description of the issue;
- Clear photos of the package and affected item where applicable.
We will review the information provided and provide further instructions based on the circumstances.
10. Refused or Undeliverable Packages
If a package cannot be delivered due to incorrect address information, incomplete delivery details, repeated delivery failure, refusal of delivery, or other issues caused by the recipient, additional shipping or return costs may apply where permitted by applicable law.
11. Contact Information
If you have questions regarding shipping, delivery, tracking, or your order, please contact us:
Customer Service Email:
service@pawliina.com
Business Phone:
+86-572-5338011
Brand Name:
Pawliina
Legal Company Name:
Huzhou Anji Longqiang Health Technology Co., Ltd.
Business Address:
No.161, Anqingchang Community, Kangshan Village, Dipu Sub-district, Anji County, Huzhou City, Zhejiang Province, P.R.China
Website:
pawliina.com
Pawliina is operated by Huzhou Anji Longqiang Health Technology Co., Ltd.